Return & Refund Final Sale Policy
All products sold during our TikTok Live Stream events are special promotional items offered at exclusive discounted prices. These are final sale products and cannot be returned, exchanged, or refunded.

Damages or Shipping Errors
If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery at kx20230920@gmail.com or WA: +86 13427507965 with:
□ Your order number
□ Clear photos/video showing the issue
We will evaluate each case individually and provide a resolution (replacement or refund if applicable).

Refund Processing (Approved Claims Only)
If your refund is approved, it will be processed within 7-14 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Please note: your bank or credit card company may require additional time to process and post the refund to your account.

Missed Refunds?
If you haven’t received your refund after 15 business days of approval, please contact us at kx20230920@gmail.com or WA: +86 13427507965.

Shipping Policy
Order Processing Time
All orders are processed and handed to our shipping carrier within 48-72 hours after payment confirmation (excluding weekends/holidays).
Shipping Cost & Delivery Time We ship to:
North America:
Continental U.S. (excludes Hawaii, Alaska, military addresses, and territories), Canada

Oceania:
Australia, New Zealand

Asia:
United Arab Emirates, Japan, South Korea, Malaysia, Thailand, Singapore, Israel

Europe:
United Kingdom, Germany,France, Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Italy, Ireland, Finland, Denmark, Czechia, Belgium, Austria

Shipping Policy:
Orders over $40: Free shipping │ Estimated delivery: 8-15 business days
Orders under $40: $10 shipping fee │ Estimated delivery: 8-15 business days

Note:
Delivery times begin after processing is complete
□ During major sales/holidays, add 1-3 extra processing days

Order Cancellations
□ Requests must be made before shipment (within 24 hours of purchase recommended)
□ No cancellations once tracking number is generated
□ Approved cancellations receive full refunds within 3-5 business days

Tracking Information
□ You’ll receive a tracking number via email once shipped (activates within 24 hours)
□ Allow 48-72 hours for tracking updates to appear
□ Can’t track your package? Email kx20230920@gmail.com or WA: +86 13427507965——we’ll resolve within 48 hours

Important Notes
□ We are not liable for:
□ >Incorrect addresses (double-check at checkout!) □ >Customs delays (international returns not accepted) □ >Carrier delays (weather, strikes, etc.)
□ Lost or delayed packages: Contact us after 15 business days for investigation

Need Help?
kx20230920@gmail.com or WA: +86 13427507965 with: □ Order number □ Screenshot of issue (for tracking problems)